Job Descriptions
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Rooms reservations
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Room admin & control
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Car park tickets
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Daily van departure list
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All necessary & periodic reports
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All other paper work
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Maintaining the reception & information booth at the casino entrance
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Assisting guests to check in
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Assisting in F&B and other services in the VIP Room & Main Hall
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Handling guests’ problems
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Taking daily head count
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All the other work that is not handled by other sections
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Qualities of employee required
Presentable and cheerful
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Good PR skills
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Knowing the guests
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Knowing all existing promotions, programs, room guidelines etc
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Competence on the Easy Four & CRP System
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All procedures, policies & guidelines on room & other guests related matters